If you have answered YES these questions, Zero One’s Advance Component Swap-Out Agreement will save you money and reduce your systems downtime.
Trying to get a faulty server component swapped out at a Data Centre can be very frustrating. Time is wasted on the phone to vendors logging a call; then going to the data centre to meet a vendor engineer who knows nothing about your business - only to be told you have a faulty hard drive but you’ll have to wait until tomorrow for it to be swapped out. Sound familiar?
At Zero One we have developed a service which means you never have to go to site. We handle everything on your behalf. We promise:
- Security-cleared engineers who will go to site to swap-out faulty components – you’ll never need to go to site again.
- Service level to fix from 2 hours
- To swap-out parts whether your server is in warranty or not
- To provide a complete audit of your IT infrastructure before the start of our contract so that we are familiar with your infrastructure set up
- To deal with all incidents on your behalf – you just alert our Helpdesk by phone or email.
- A UK-based Helpdesk with no automated service - you speak to a real person first time, every time.
- A comprehensive monthly report itemising all work carried out
Cost from £8 per server per month
If you are interested then please email sales@z1tech.net or call 0208 977 1777 to speak to a consultant about this now.
You may also be interested in our Data Centre Management service or Outsourcing your IT Department.