Zero One’s Data Centre Management service offers a complete, on-site managed service - every day of the year. We’ll work as an extension of your IT department, allowing you to avoid the constant deployment of engineers to site for menial tasks. You will benefit from faster delivery of IT projects saving you time, ensuring deadlines are met and helping to save you money. We promise:
- Service level to fix from 30 minutes
- Security-cleared engineers, based on site, so you’ll never need to go to site again
- Installation of all servers and networking equipment - including 3rd line support on these products
- Removal of all rubbish
- Swap-out of faulty components (whether your server is in warranty or not)
- To deal with all installs, upgrades, testing, deployment, change controls etc.
- To provide a complete audit of your IT infrastructure before the start of our contract so that we are familiar with your infrastructure set up
- To deal with all incidents on your behalf – you just alert our Helpdesk by phone or email.
- A UK-based Helpdesk with no automated service - you speak to a real person first time, every time.
- A comprehensive monthly report itemising all work carried out
- Constant environment monitoring to ensure that your suite or CoLo
- A daily Health Check to ensure all equipment is running at optimum and there are no visible issues in the environment
- To run Power Consumption audits on a regular basis or as required
- Hardware procurement – we can arrange global and local pricing agreements with all vendors. You get a seamless Purchase-to-Install process.
For more information or for a tailored proposal and quotation please contact us.