You choose your guaranteed incident response time: Next Business Day, 2 Hours or 15 Minutes.
Certified technical engineers are always on hand to help – over the phone or on-site.
No annual contract – you buy pre-paid ‘blocks’ of IT support time which we hold on account for you. You redeem these Z Blocks whenever you need IT support.
What’s covered?
- Hardware maintenance
- Anti Virus
- Windows Updates
- Back-up and health-checking for Microsoft Small Business Server
- Remote access and remote workers
- Windows and Blackberry Mobile Messenger
- Email, business systems and VPN
- IP Networks
- WAN connectivity
- Data cabling
- IT project management
- System migration and upgrades
- Disaster recovery
- ADSL, SDSL, private circuit, MPLS, ISDN, PSTN
Z Blocks does not cover the procurement of new hardware or software; fixed price project work; non-Intel-based systems; non-core Microsoft and third party applications.
For more information see the Z Blocks IT Support PDFs below.